Privacy Policy & Terms
1. Overview
Welcome to ZERAIN DESIFF ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
2. Information We Collect
When you visit or make a purchase at our atelier, we collect certain information to fulfill your order and provide an elevated customer experience:
- Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Device Information: Browser type, IP address, time zone, and cookies installed on your device to optimize site performance.
- Communication Data: Any messages or inquiries you send via our contact form or direct channels.
3. How We Use Your Information
We use the collected information to fulfill orders placed through the site (including processing your payment, arranging shipping, and providing invoices), communicate with you regarding your bespoke inquiries, and screen our orders for potential risk or fraud.
Our Commitment: We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your trust is sacred to our brand.
4. Shipping & Delivery
All items are crafted with meticulous care and shipped globally from our studio. Delivery times vary depending on your location and customs clearance processes. Tracking information will be provided via email as soon as your order is dispatched.
5. Returns & Exchanges
Because many of our pieces are uniquely handcrafted or customized, please review individual product descriptions prior to purchase. If your item arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.
6. Intellectual Property
All content included on this site—such as text, graphics, logos, imagery, and product designs—is the property of ZERAIN DESIFF and protected by international copyright laws. Unauthorized use or reproduction is strictly prohibited.
7. Contact Us
If you have any questions, custom requests, or privacy-related concerns, please feel free to reach out to us directly through our Contact page or via email.